frequently asked questions

Please email our Customer Care Team as soon as possible so we add to your order or help you place a new order and consolidate the two orders for you. During sale periods this may not be possible.

If you need to make a change or cancel your order, please contact us as soon as possible. Once your order has been processed at our warehouse, we may not be able to cancel or make changes to the order.

If the address on your order is incorrect, please email our Customer Care Team with the correct address as soon as possible so we can update this before the order is dispatched.

If you are having issues placing an order on our website or would prefer to order over the phone you can give us a call and we will be happy to help.

Please email our Customer Care Team with the name and email the order would have been placed under so we can resend the order confirmation or dispatch email to you.

Yes, simply select ‘view and edit cart’ from your mini cart summary and then select 'gift options' within the my bag section. Your order will be wrapped with your personalized message (250 characters) along with a handwritten gift tag. The invoice and pricing are not included on gift wrapped orders.

We love offering our Nature Baby customers promotions throughout the year and we run ongoing multibuys on a range of our products. Once a promotion has finished, unfortunately we are unable to reactivate this offer online or in-store. If not already, sign up to our newsletter and follow our social media channels as this is a great way to stay up to date with our latest products, promotions, and exclusive offers. You can sign up now at the bottom of each page on our website.

Unfortunately, for any order placed prior to a sale we are unable to offer a credit or refund for the difference paid. We run sales throughout the year, so keep an eye out for the next one. Make sure you are signed up to our newsletter to keep up to date with our latest products, promotions, and exclusive offers. You can sign up now at the bottom of each page on our website.

Each season we bring in an exciting new range of colours, prints and styles. These products can run out quickly and we are not always able to restock them. We do restock certain styles so if there is a specific product you are after please contact our Customer Care Team and we can let you know if we have more coming or if we have availability in one of our stores.

As babies vary in size, we find it easiest to determine which size a child should wear by looking at their measurements. We offer a helpful size guide on our website and product pages. Please note our size guide is intended as a guide only. If you are still unsure, please contact our Customer Care Team who will be happy to help.

We are a New Zealand based company and all orders are sent from our warehouse, based in Auckland.

No problem, please call the store that you placed a click and collect order with, and they can arrange to deliver the item to you and take payment for delivery over the phone, if required. Our store numbers can be found in our Store locator page.

It may be that your order is being shipped to an address outside of New Zealand, or there is an oversized item in your cart which would incur an additional delivery charge. There will be a note on the product page, or you can head to our Delivery page to see list of oversized items. Delivery charges can change from time to time. We recommend you check our delivery page for destination pricing.

We deliver with Courier Post in New Zealand, NZ Post for Australia and DHL for the rest of the world.

We are sending orders without a signature required within New Zealand at this time, for extra ease & safety. We will continue to send all international orders on a signature service, if you would like the courier to deliver your parcel without a signature required you will need to set up and ATL (authority to leave) for your address.

All delivery timeframes can be found on our website, Delivery page. You can also follow your parcels journey through the tracking link in your order dispatch email or through ‘Order History’ when logging into your customer account.

We do not currently offer express delivery, but keep an eye out as this is something we are working on for the future.

The quality of our products is extremely important to us at Nature Baby, if you are not happy with a product please contact our Customer Care team so we can assist further.

If the gift card purchased with Nature baby online or in-store, please contact our Customer Care team or pop into store and we can assist with the exchange. We will need the proof of purchase or the name of the person who gifted the item to you so we can look this up in our system. If the gift was purchased at one of our stockists, please contact them directly.

The cost of an item being sent back to us and the delivery of the exchanged item being sent out is the responsibility of the customer.

We offer exchanges/returns within 30 days from the date of purchase. You can read more about our returns policy here.

Please choose sale items carefully as they are non-refundable and non-exchangeable.

All Nature Baby garments are designed in New Zealand and made in India, Fiji, China and New Zealand.

We currently accept Visa and Mastercard. We also offer Paypal and Afterpay payment options.

At the checkout step you will see ‘apply gift card’ and ‘discount code’ add the code in the correct box and this will be applied to your order before continuing to checkout.

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